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Privacy Policy – Ruteros | Mercadito Latino

Last updated: 09/01/2025

At Ruteros | Mercadito Latino, your privacy matters. We comply with the New Zealand Privacy Act 2020 and handle your personal information responsibly. This policy explains what information we collect, how we use it, and your rights.

Changes to this Policy
We may update this Privacy Policy from time to time. Any changes take effect when we upload the revised policy to our website.

What Information We Collect
We collect personal information about you when you place an order or use our products and services, sign up for updates, promotions, or accounts, or contact us by email, phone, or through the website. We may also receive information from third parties if you’ve authorised it or if it’s publicly available. Whenever possible, we collect information directly from you. Personal information includes things like your name, email, delivery address, phone number, and payment details.

How We Use Your Information
We use your personal information to verify your identity, process and deliver your orders, communicate with you about your orders or promotions (with your consent), improve our products and services, respond to questions, requests, or complaints, conduct anonymised research and analysis, and comply with legal obligations or protect our legal rights. We only use your information for purposes allowed under the Privacy Act 2020 or with your consent.

Who We Share Your Information With
We may share your information with courier services and delivery partners, IT and payment providers who support our store, regulatory or law enforcement authorities if required by law, and anyone you authorise. Some of these providers may be outside New Zealand, meaning your personal information could be stored or processed overseas. We may also transfer information in the event of a business sale, merger, or reorganisation.

Keeping Your Information Safe
We take reasonable steps to protect your information from loss, unauthorised access, or misuse.

Your Rights
You have the right to access your personal information we hold and request corrections to ensure your information is accurate. To make a request, email us at hola@ruteros.nz with details of the information you need or want corrected, and proof of identity. We may charge a reasonable fee for providing copies or making corrections.

Internet and Third-Party Links
We take reasonable steps to secure our website. However, submitting information online is at your own risk. If you follow a link to a third-party site, that site has its own privacy policy. Please review it before providing your personal information.

Contact Us
Questions about this policy or your personal information? Email us at hola@ruteros.nz.